What are the shipping times?
We usually take around 24 hours to prepare your order.
Delivery times are generally 4 to 7 business days, depending on your country or city.

Do you ship internationally?
Yes, we deliver worldwide.

How can I track my order?
Once your order has been shipped, you will receive a tracking number by email.
If you haven’t received it after 3 days, please contact us at:
📩 contact@byfajia.com

An item is missing from my order, is this normal?
If you ordered multiple items, they may be shipped in separate packages to optimize delivery times.
The rest of your order will arrive shortly.

I received a damaged item, what should I do?
We are sorry for the inconvenience.
Simply send us a photo of the item to:
📩 contact@byfajia.com
We will send you a replacement at no extra cost.

I still haven’t received my order, what’s happening?
Delivery times may sometimes vary due to logistics or customs.
You can track your package using the tracking number.
If you need assistance, contact us and we will help you:
📩 contact@byfajia.com

Do you offer refunds?
Yes, in the following cases:

• The request is made within 14 days of receipt.

• The item has not been used and is returned in its original condition.

For any return or refund requests, please write to us at:
📩 contact@byfajia.com